Frequently Asked Questions About Membership

Why should I become a member?

We work with you to accelerate your potential. Our membership programs are an industry solution to ensure sustainability through the process of learning and achieving more. Check out our membership options and our specific member benefits on our website. Not sure if a membership is for you? Here are seven reasons to become a member of The Coffee Commune.

What type of memberships are available to me?

At The Coffee Commune, we have six membership options available:

  • Roaster
  • Cafe Owner
  • Supplier
  • Barista
  • Coffee Enthusiast
  • In Residence

Each membership is tailored to help you achieve the greatest opportunity for success according to your role in the industry. Learn more about our six membership options.

How do I become a member?

Once you have decided which membership is right for you, click on the Become a Member tab under the Services menu on our website. Then, click on Join Us and fill out your member registration details, then proceed to the payment options.

What is the merchant fee on-charge that appears on my monthly/annual membership invoice?

The website payment gateway we use is Stripe. Stripe charges a transaction fee to use their gateway, which is why this appears on the invoice. For more information, please refer to our membership terms and conditions.

How do I access the membership portal?

Once your membership is confirmed, login to the portal on our website via the LOGIN button at the top right-hand corner of the screen. You’re on the way!

Frequently Asked Questions About Education and Resources

What is The Coffee Commune Learning Academy?

The Coffee Commune Learning Academy is an amazing resource that every member has access to. The Learning Academy includes up to 100 online courses on Professional and Personal Development, Health and Wellbeing, Workplace Compliance, Digital and Technology and Finance. For example:

  • Workplace Health and Safety: WHS Systems
  • Managing Stress and Anxiety
  • Microsoft 365 Beginner
  • Understanding Financial Management
  • Social Media 101
  • Building your Brand
  • Developing Strategy

Members can access the Learning Academy here.

What is The Coffee Commune Thought Leader Series?

Our Thought Leader Series is a series of sessions run by industry experts like BDO Australia, Phillip Di Bella and plenty more. Held at our facility in Bowen Hills, the topics range include:

  • How to Manage People
  • Essentials for Starting your own Business
  • Social Media with a Purpose
  • Coffeeology – All Things Coffee!

and many more! Members can access the Thought Leader Series here.

Frequently Asked Questions About Roasting

Do I have to own a cafe or coffee business to roast my own beans or create my own blend?

No! Anyone can come in and learn about the roasting process and start creating their own blend. Make the switch from purchasing your own beans to roasting your own. Our expert team will help you through the whole process from how to source the best green beans to finalising your unique blend of coffee.

How do I roast my own beans?

At The Coffee Commune we have a wide range of roasting equipment to help you with whatever your needs may be. Our machines have continuous maintenance and calibration so that your unique blend can have long-term consistency, regardless of whether they are for personal or wholesale use. Check out our article on how to create a custom coffee blend and enquire about our roasting services.

What size roasters do you have?

We have six roasters on site to choose from:

  • IKAWA Sample Roaster
  • IKG JYR Electric Roaster
  • 5KG Rio Roaster
  • 2 x 22KG Phantom Roaster
  • 240KG IMF Roaster

Can you help if my roasting machine is not working or my roaster has resigned or is on leave?

Here at The Coffee Commune we can help fix all of your roasting problems. Send an email to [email protected] to enquire about using our facilities while yours is out of order. We have the facilities to help fix your roasting problems, alleviate production issues and restore your supply chain, whether as a once-off or on a regular contractual basis. Whether we roast for you or you roast on our premises, we specialise in remedial roasting needs. Enquire here.

Frequently Asked Questions About Green Beans

Do I have to use the green beans you supply when using your roasting facilities?

No! Bring your own or use our green beans that have been carefully selected from all over the world, sourced directly from producers.

Where do you source your green beans from?

International Coffee Traders or ICT gives The Coffee Commune members direct access to an extensive network of green bean producers around the world. Our beans are all ethically sourced from Brazil, Ethiopia, India, Mexico and many more locations. Contact us if you would like a copy of ICT’s Green Bean Portfolio.

What kind of membership do I need to have access to your green beans?

We supply both members and non-members. Sign up for a Roasters Membership to gain access to the best price possible for direct trade of raw coffee beans with access to group buying power.

Frequently Asked Questions About Ordering Online

When will my order be delivered?

We use Australia Post and Fast Way Couriers to deliver your products purchased from our e-store. We strive to get your order picked, packed and out the door as soon as possible. Once it leaves our Bowen Hills (QLD) warehouse, it will take between 1 to 5 business days to be delivered to your location. Deliveries to remote locations can experience longer delivery times.

If you place your order on a weekend or a public holiday, it will be processed the next business day. There may be some shipment delays following public holidays.

We pride ourselves in getting your orders dispatched in full and on time, but sometimes this is outside our hands as we use third party delivery partners. Should your order extend beyond the expected 5 business days delivery timeframe, please reach out to us at [email protected]

What is your refund and returns policy?

The Coffee Commune aims to provide the highest quality products and merchandise. Our returns period is for 30 days from the receipt of your product, so please contact us within this period with any issues or concerns about your order.

If the product you receive has been incorrectly picked or packed by our team, we are happy to offer a replacement at our expense. Please email [email protected] with your order number, contact details and a description of the issue and we will quickly attend to resolving this for you.

If you have incorrectly selected a product or grind type during your order process, we will replace this with your desired purchase and ship to you at your own expense. Please be aware, we do not offer a return or refund on coffee or non-coffee products if you have changed your mind. You can re-order or request an exchange to another product, but this will be at your own cost.

Where can I buy your retail private coffee range?

Our private coffee range is only available for purchase in store or online.You won’t be able to buy The Coffee Commune private range at any other cafe or outlet.

Frequently Asked Questions About Our Facility

Can I use the facilities if I am not a member?

If you are not a member of The Coffee Commune, you can still book to use our training rooms, workspaces and meeting rooms for a fee. Our resources can be booked for 4 hours or 8 hours. Please refer to the Booking section on our website for details.

For members, you will have complimentary use of a range of training rooms, workspaces & meeting rooms; a $50 refundable deposit is required at the time of booking to secure the resource you are interested in.

How do I book a room?

Once you have signed up for membership with us, you gain access to a range of training rooms, workspaces and meeting rooms. All you need to do is log into your membership area using your email and password. Then, select the room you wish to use underneath the Book menu button on our website.

How do I book a tour?

Head to the Book menu on our website and select Book a Tour. Select the data, enter the details and an email will be sent to the team to confirm your booking.

How do I book an event?

On our website under Events, you will see a list of upcoming events, their dates, location and a brief description. Once you have selected the event you wish to attend, the system will take you to another page where you will be able to view an in-depth description of the event, its speakers and buy tickets.

Can I host my own event?

You sure can! We can tailor event packages to suit your function, no matter the size. Just reach out to [email protected] with the details and we’ll give you a free quote.

What are your operating hours?

Our retail cafe is open Monday to Friday, from 6am to 3pm and Saturday’s from 7am to 1pm. Our roasting facility and administration is open Monday to Friday, from 8am to 4.30pm. We are not open on public holidays.

Do we have to be a member to book the space for events?

No, we can tailor packages for all size functions small and large, whether it is a morning tea, a breakfast, lunch, cocktail party or more. Members will receive discounts on their function booking. If you are interested in hosting an event with us, reach out to [email protected]